Privacy Policy
Last updated: January 13, 2026
Firetides, LLC (doing business as “Firetides,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you visit https://firetides.com (the “Site”) or interact with us.
Our Site and products are intended for adults 21 years of age or older. By using the Site, you confirm that you are at least 21 and that you have read and understood this Policy.
Who we are
The Site is operated by:
Firetides, LLC (d/b/a Firetides)
17595 Harvard Avenue, Suite C-643
Irvine, CA 92614, United States
Website: https://firetides.com
Email: info@firetides.com
Firetides, LLC is a supplier of research-use-only peptides and related compounds. We operate as a chemical supplier, not as a pharmacy or medical provider.
What personal data we collect and why we collect it
We collect personal data to operate our Site, process orders, provide customer service, and meet legal and regulatory obligations. The types of data we may collect include:
- Identity data: name, username, and account details
- Contact data: email address, phone number, billing and shipping addresses
- Account preferences: login details, saved addresses, and communication preferences
- Transactional data: order history, products purchased, payment method (limited details), and amounts
- Technical data: IP address, browser type, device information, pages you visit, and actions you take on the Site
- Cookie and usage data: information collected through cookies and similar technologies
We use this data to:
- Create and manage user accounts
- Process and deliver orders
- Communicate with you about orders, support requests, and account issues
- Improve and secure our Site and services
- Comply with legal, tax, and accounting obligations
- Send marketing communications where permitted by law (you may opt out at any time)
We do not intentionally collect sensitive personal data (such as health information) through this Site.
Accounts
When you create an account on the Site, we collect your name, email address, and password, along with any other information you choose to provide. This allows you to log in, view your orders, and manage your details.
Orders and purchases
When you place an order, we collect personal data necessary to process and fulfill it, including your name, contact information, shipping and billing addresses, and the details of your purchase.
Payment details are processed by third-party payment providers. We do not store your full card information on our servers.
We use this data to:
- Process payments and fulfill orders
- Provide receipts and order confirmations
- Handle returns, exchanges, and support requests
- Maintain accurate sales and tax records
Comments
If our Site allows visitors to leave comments (for example on blog posts or product reviews), we may collect the data shown in the comments form, your IP address, and browser user agent string to help spam detection.
An anonymized string created from your email address (a hash) may be provided to a third-party service (such as Gravatar) to see if you are using it. After approval of your comment, your profile picture (if any) may be visible to the public in the context of your comment.
Media
If you are able to upload images or other media to the Site, avoid uploading files with embedded location data (EXIF GPS). Visitors to the Site can download and extract any location data from images on the Site.
Contact forms
If you contact us through a form on the Site, we collect the information you submit (for example your name, email address, and message). We use this information to respond to your inquiry and to provide customer support.
We may keep contact form submissions for reference and quality assurance, but we do not use the information submitted through contact forms for unrelated marketing unless you explicitly opt in.
Cookies
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your cart contents and preferences
- Improve Site performance and security
- Understand how visitors use our Site
Examples of cookies we may use include:
- Login cookies: remember that you are logged in and prevent you from having to log in repeatedly
- Cart and checkout cookies: remember items you place in your cart and process orders
- Preference cookies: remember your settings and choices
- Analytics cookies: collect aggregated information about traffic and usage
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Site, particularly for shopping and login.
Analytics
We may use analytics services (for example, Google Analytics or similar tools) to help us understand how visitors use the Site, which pages are most popular, and how we can improve performance and user experience.
Analytics services may collect technical and usage data such as:
- Pages visited and time spent on them
- Links clicked and navigation paths
- Browser type and device information
- Approximate location based on IP address
These analytics are generally aggregated and do not identify you directly. You can usually opt out of analytics tracking by using browser add-ons or changing your cookie settings.
Who we share your data with
We do not sell your personal data. We may share personal data with:
- Payment processors: to process your payments securely and prevent fraud
- Shipping and logistics providers: to deliver your orders and handle returns
- Email and communication services: to send order confirmations, service messages, and (if you opt in) marketing communications
- Website hosting and security providers: to operate and secure the Site
- Analytics providers: to help us understand and improve Site performance
- Professional advisors: such as lawyers, accountants, and auditors, when necessary to protect our business or comply with legal obligations
- Government authorities or law enforcement: when required by law or to protect our rights or the rights of others
Each third-party service provider is permitted to process your data only for the specific services we request, and they are required to protect your information in accordance with applicable law and reasonable security standards.
How long we retain your data
We retain personal data only as long as necessary for the purposes described in this Policy or as required by law.
Examples:
- Account information: kept while your account is active and for a reasonable period afterward, unless you request deletion and we are not required to retain it
- Order and transaction records: kept for the period required for tax, accounting, and regulatory purposes (often 7 to 10 years, depending on jurisdiction)
- Contact form submissions and support emails: kept for as long as needed to handle your request and for a reasonable period for reference and quality control
- Analytics data: retained for the period set in our analytics tools, typically between 14 months and 5 years, in aggregated or pseudonymized form
- Cookies: persist for varying durations depending on their purpose and your browser settings
When data is no longer needed, we will delete it or anonymize it in a way that it can no longer be linked to you.
What rights you have over your data
Depending on your location and applicable law, you may have some or all of the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you
- Correction: request that we correct inaccurate or incomplete data
- Deletion: request that we delete your personal data, subject to legal retention requirements
- Restriction: request that we limit how we use your data in certain circumstances
- Objection: object to certain types of processing, such as direct marketing
- Data portability: request that we provide your data in a structured, commonly used, machine-readable format where technically feasible
If you have an account on this Site, or have submitted orders or messages, you can request an exported file of the personal data we hold about you, or request that we erase personal data we hold about you, by contacting us at privacy@firetides.com or info@firetides.com. We may need to verify your identity before completing your request.
Please note that we may be required to retain certain data for legal, tax, or security reasons even if you request deletion.
Where your data is sent
Our Site is hosted in the United States, and our primary operations are based in the United States. If you access the Site from outside the U.S., your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate.
If you are located in the European Union or another region with data protection laws that differ from those of the United States, we take reasonable steps to ensure that your data is treated securely and in accordance with this Policy. Where required, we rely on appropriate safeguards, such as contractual clauses approved for international data transfers.
Contact information
For privacy-specific questions, concerns, or requests:
Email: privacy@firetides.com
Postal mail:
Firetides, LLC
Attn: Privacy
17595 Harvard Avenue, Suite C-643
Irvine, CA 92614
United States
We do not currently appoint a separate Data Protection Officer, but you may use the contact details above for all privacy-related matters.
Additional information
How we protect your data
We use reasonable technical and organizational measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure hosting environments and firewall protection
- Encryption in transit where appropriate (for example, HTTPS/TLS)
- Access controls and authentication for administrative accounts
- Limiting access to personal data to staff and service providers who need it to perform their duties
No method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
What data breach procedures we have in place
If we become aware of a data breach that may affect your personal data, we will:
- Investigate the incident and take reasonable steps to contain and remediate it
- Assess the potential impact
- Notify affected individuals and or relevant authorities where required by law
What third parties we receive data from
We may receive limited personal data from third parties, such as payment processors, shipping providers, or analytics services, in order to:
- Confirm payment status
- Deliver orders
- Analyze Site usage and performance
- Prevent fraud and misuse of our Site
Any such data is handled in accordance with this Privacy Policy.
What automated decision making and or profiling we do with user data
We do not use personal data to make automated decisions that have legal or similarly significant effects on individuals. We may use aggregated purchase and behavior data to better understand our customers and improve our offerings, but this does not involve automated decision making about individual users.
Industry regulatory disclosure requirements
Firetides, LLC supplies products that are labeled and sold strictly for laboratory research use only and not for human or animal consumption, injection, diagnosis, treatment, cure, or prevention of disease. We may be subject to certain record-keeping and reporting requirements under applicable laws and regulations. Where required, we may disclose information to regulatory or law enforcement authorities to comply with these obligations.